Support for the whole life of your machines
Installation, commissioning, repair, spare parts and on-site engineering — from the team that built the machine.
Installation & commissioning
Our qualified technicians install, set up and commission machines and complete lines at your site.
Repair & overhaul
Mechanical and electrical repair, overhaul and upgrades by trained, experienced technicians.
Original spare parts
Genuine spare parts supplied by your machine’s part numbers.
Consumables supply
Inks, solvents, ribbons and labels for all industrial printers.
Survey & estimates
Engineers visit your production site and provide a professional survey and estimate.
Operator training
Training for your technical staff and machine operators during the warranty period.
Line layout & relocation
Machine moves and new line layouts to increase quality and output.
Emergency call-outs
Someone is always available to answer emergency calls, 24/7.
Covered from delivery to year ten
| Cover | Terms |
|---|---|
| Guarantee | 12 months from installation, or 18 months from the sale date — whichever ends first. Void after physical damage or repairs by people not trained by Widder. |
| Warranty | 10 years of spare-parts warranty after the guarantee ends, under an annual service contract, including operator training. |
| Transit insurance | CIF: insured from loading at our workshop to unloading at your site. FOB: insured until loaded on board. EX-WORKS: insured for loading. |
| Quality control | Parts inspected during manufacture, in-house and from suppliers. ISO 9001:2008 and CE marked. |
More technical services
Industrial piping
Stainless-steel, carbon-steel and plastic piping installed on site.
Cable networking & controls
Cabling, control boxes and lighting by our electrical and electronic team.
Project management
Project management and commissioning for complete packaging lines.